Anti-Theft Solutions For Loss Prevention

DetecTag

Support & RMA

DetecTag Inc

16845 Highway 27

Schomberg, Ontario

L0G 1T0

 

Toll Free: 877-537-4002

Phone: 905-939-9265

Fax: 905-939-9266

E-mail: info@detectag.com

For Technical support please contact us either by phone or e-mail and we will answer back as soon as possible.

RMA Request

(  Return Merchandise Authorization )

We offer a 3 year warranty on all our electronics. If any products require repair, please fill out our RMA form (Return Merchandise Authorization) with the product, serial and description of problem and send the form to us via e-mail or fax. This must be done BEFORE sending back any products.  

We will send the form back to you with an RMA number. This form must be included with the shipment.

Note: When shipping boards to Canada be sure to indicate on the shipping and customs labels “Electronics made in Canada, return for warranty repair”. If this is not indicated it will be charged duty when crossing the border which we will charge to you.

 

We may be able to troubleshoot problems without having the merchandise returned to us, therefore please contact us if you are having problems.

 

RMA If multiple boards are returned, please use our RMA form ( Word file or PDF )and email it to RMA@detectag.com or fax it to (905) 939-9266

To contact us:

RMA Authorization Form WORD format

RMA Authorization Form PDF format

Common Trouble Shooting Steps for EAS Antennas.

Call Toll Free:

1-877-537-4002