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DetecTag Inc

Anti-Theft Solutions For Loss PreventionCall Toll Free:
1-877-537-4002

Support & RMA

For Technical support please contact us either by phone or e-mail and we will answer back as soon as possible.

RMA Request
(  Return Merchandise Authorization )

We offer a 3 year warranty on all our electronics. If any products require repair, please fill out our RMA form (Return Merchandise Authorization) with the product, serial and description of problem and send the form to us via e-mail or fax. This must be done BEFORE sending back any products.
  We will send the form back to you with an RMA number. This form must be included with the shipment.
Note: When shipping boards to Canada be sure to indicate on the shipping and customs labels “Electronics made in Canada, return for warranty repair”. If this is not indicated it will be charged duty when crossing the border which we will charge to you.

 

We may be able to troubleshoot problems without having the merchandise returned to us, therefore please contact us if you are having problems.

 

RMA If multiple boards are returned, please use our RMA form ( Word file or PDF ) and email it to RMA@detectag.com or fax it to (905) 939-9266

Common Trouble Shooting Steps for EAS Antennas.

RMA Authorization Form WORD format

RMA Authorization Form PDF format



To Contact Us:Contact us formHours of Operation
DetecTag Inc
423 Renzius Crt
Newmarket, Ontario
L3Y 8G5
Canada
Toll Free: 877-537-4002
Phone: 905-939-9265
Fax: 905-939-9266
E-mail: info@detectag.com
Mon-Fri 9am-5pm EST
Closed:
All Public Holidays
Between Christmas & New Year.